DATA STORY
Pothole response
Percent of pothole service requests responded to within 72 hours.
Controller's OfficeMeasure description
This measure tracks Public Work's efficiency in addressing all pothole service requests within its target of 72 hours. A response to a single service request may include inspecting a location and dispatching a crew to fill multiple potholes.
Why this measure is important
Damaged pavement can be dangerous for people and goods traveling on San Francisco's roadways. Quick pothole repairs help prevent accidents, reduce vehicle damage, and keep traffic moving safely and smoothly.
The chart’s legend is below:
- Y-axis: Percent of pothole service requests responded to within 72 hours
- X-axis: Calendar year
Dashboard showing percent of pothole service requests responded to within 72 hours
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How performance is measured
Public Works receives requests for roadway repairs through San Francisco 311, the City's customer service center. The City has a goal of responding to service requests about potholes within 72 hours. The response to a single service request may include inspecting a location and dispatching a crew to fill multiple potholes.
The time in which Public Works has to fulfill pothole service requests begins when Public Works receives a service request from San Francisco 311. Requests are received from San Francisco 311 through Public Works’ Computerized Maintenance Management System (CMMS).
A response usually requires two steps: inspection, and asphalt repair by field crews.
Once potholes are filled, the service request is recorded as complete in the CMMS. The monthly response percentage is the number of requests responded to within three business days divided by the total number of requests received that month.
The number displayed on the Streets, Parks, and Libraries scorecard page represents a fiscal year average of the response chart above.
Data notes and sources
Primary data source: Scorecards Dataset on DataSF.
Please note this data has an approximately 1 month lag time (e.g. August data will be available in September.)
Additional information
- Find out about how to report pothole and street issues.
- Learn more about the latest Pavement Condition Index (PCI) Rating.
- Read the PublicWorksStat case study report on OpenBook.
- Learn more about Public Work's Street Resurfacing Program.
- Learn more about the 2020 Health and Recovery bond.
- Learn more about the 2011 Road Repaving and Street Safety bond.
City Performance Scorecards
This page is part of the City Performance Scorecards.
Return to the Streets, Parks, and Libraries Scorecard.
Return to the City Performance Scorecards Home Page.