Report pothole and street issues

Report defects in streets including potholes, missing manhole covers, or faded street markings

What to do

1. Fill out a form

Describe the street issue or pothole you want to report. 

We will need:

  • The location
  • Nature of request

Include a photo to assist with identification and response. 

2. Track your case

After you report, you will get a tracking number from 311. You can use this number, or your email address, to track your case online or on the SF311 mobile app

Expected response time

  • Construction plate shifted: as soon as possible
  • Manhole cover off: as soon as possible
  • Utility excavation: as soon as possible
  • Pavement defect (pothole): 3 calendar days



Call 311 to make a report


415-701-2311 if calling from outside San Francisco
For TTY, press 7

Mobile App

Mobile App

Use the SF311 Mobile App to make a report

Download our mobile app to report a problem and track your request! Available on Android or iOS.

Learn more about the SF311 mobile app


Get help



415-701-2311 if you are calling from outside of San Francisco

For TTY, press 7

Last updated June 13, 2024