Street and sidewalk cleaning response

Percent of cleaning requests responded to within 48 hours.

Public Works

Public Works receives most cleaning requests through San Francisco 311, the City's customer service center. Public Works and has a goal of responding to 95 percent of street and sidewalk cleaning requests within 48 hours. Street and sidewalk cleanliness affects the aesthetics, health, and safety of San Francisco. Excessive litter and or debris can also block storm drains and cause flooding.

Public Works dispatches litter patrols for small items and steamer services 24 hours a day, 7 days a week. Recology - the City's waste management vendor - is primarily responsible for removing large items since July 2013. Public Works dispatches additional packer trucks to remove large items in some cases.

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How performance is measured

Street and sidewalk cleaning requests are generated internally and through calls received by the City’s 311 customer service center. Requests received by 311 are sent to the Public Works’ dispatch system. Public Works’ Radio Room triages the request to the appropriate crew, and crews respond to the request.

The monthly response percentage is the number of requests responded to within 48 hours divided by the total number of requests received in that month.

The number displayed on the scorecard page represents a fiscal year average of the response chart above.

Additional information