311 Customer Service Center

We help San Francisco residents, visitors, and businesses access City services and information 24 hours a day, 7 days a week via phone, web, and mobile. We offer assistance in over 160 languages over the phone.

A colorful and bright view of San Francisco's downtown skyline.
We're here to help

Need to report a broken sidewalk or fallen tree? 311 can help with all your nonemergency needs. Request City services online, on our mobile app, or by phone 24 hours a day, 7 days a week.

San Francisco 311 mobile app screenshots
Request services on the go with the SF311 mobile app

With the SF311 mobile app, City services are just a few taps away. Download the app for Android or iPhone and start requesting some of the City's most popular services.


We are the customer service center for San Francisco, available 24 hours a day 7 days a week for residents, visitors, and businesses seeking information or City services. You can reach us over the phone in over 160 languages, online, in our mobile app, or over Twitter. 

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Management team

Nancy Alfaro
Carson Chin
Deputy Director
Kevin Dyer
Call Center Manager




For calls from within San Francisco. For TTY, press 7.

For calls from outside of San Francisco. For TTY, press 7.

Request public records

Call 415-701-2311 to submit a request.

Archived website

See previous website archived September 2023.