DATA STORY
Street and sidewalk cleaning response
Percent of cleaning requests responded to within 48 hours.
Controller's OfficeMeasure description
This measure tracks Public Work's efficiency of addressing all street cleaning requests within its target of 48 hours.
Why this measure is important
Street and sidewalk cleanliness affects the aesthetics, health, and safety of San Francisco. Excessive litter and or debris can also block storm drains and cause flooding. Keeping public spaces clean helps maintain neighborhood quality and prevents environmental hazards.
Dashboard showing on-time response rate for street cleaning requests over time
Public Works receives most cleaning requests through San Francisco 311, the City's customer service center. Public Works and has a goal of responding to 95 percent of street and sidewalk cleaning requests within 48 hours.
Public Works dispatches litter patrols for small items and steamer services 24 hours a day, 7 days a week. Recology - the City's waste management vendor - has been primarily responsible for removing large items since July 2013. Public Works dispatches additional packer trucks to remove large items in some cases.
Below is the legend for the chart:
- Y-axis: Percent of street cleaning requests responded to within 48 hours.
- X-axis: Calendar year.
Navigating dashboards with a keyboard
- Control + Enter to enter the dashboard
- Tab or Arrow to move between visuals
- Control + Right arrow to enter a visual or filter
- Escape to exit a visual, filter or dashboard
Navigating within a visual or filter
- Tab or Arrow to move around a table or visual
- Enter to select within a table or visual
- Spacebar to select or deselect a filter
How performance is measured
Street and sidewalk cleaning requests are generated internally and through calls received by the City’s 311 Customer Service Center. Requests received by 311 are sent to Public Works’ dispatch system. Public Works’ Radio Room triages the request to the appropriate crew, and crews respond to the request.
The monthly response percentage is the number of requests responded to within 48 hours divided by the total number of requests received in that month.
The number displayed on the Streets, Parks, and Libraries scorecard page represents a fiscal year average of the response chart above.
Additional information
- Learn more about how to submit a street cleaning request.
- Learn more about San Francisco 311.
- Read the PublicWorksStat case study report on OpenBook.
Data notes and sources
Primary data source: Scorecards Dataset on DataSF.
Please note this data has an approximately 1 month lag time (e.g. August data will be available in September.)
City Performance Scorecards
This page is part of the City Performance Scorecards.
Return to the Streets, Parks, and Libraries Scorecard.
Return to the City Performance Scorecards Home Page.