Request street or sidewalk cleaning

Tell us where the problem is and what type of trash needs to be cleaned up.

What to do

1. Fill out a form

Describe the issue you want to report, and include a photo, if you can.

We will need:

  • The location 
  • The type of object (for example, furniture, mattress, or shopping cart)

2. Track your case

After you report, you will get a tracking number from 311. You can use this number, or your email address, to track your case online or on the SF311 mobile app

Expected response time

  • Electronics or appliances: 4 business hours
  • Furniture: 4 business hours
  • Human or animal waste: 12 to 24 hours
  • Mattress: 4 business hours
  • Medical waste:12 to 24 hours
  • Neglected building (blight): 21 calendar days
  • Oil, paint, or other spill: 8 hours
  • Overflowing public garbage can: 2 hours
  • Overgrown lot (blight): 21 calendar days
  • Other loose garbage or debris: 24 to 48 hours
  • Other contained garbage: 4 business hours
  • Shopping cart: 4 business days
  • Transit shelter or platform: 3 calendar days



Call 311 to make a report


415-701-2311 if calling from outside San Francisco
For TTY, press 7

Mobile App

Mobile App

Use the SF311 Mobile App to make a report

Download our mobile app to report a problem and track your request! Available on Android or iOS.

Learn more about the SF311 mobile app.

Get help



415-701-2311 if you are calling from outside of San Francisco

For TTY, press 7

Last updated June 13, 2024