Team: SF City Partner Support

Email: SFCityPartnerSupport@sfgov.org
Phone: 415-944-2442
Website: San Francisco City Partner

Get help with:

1. How do I bid on contract opportunities with City departments?
2. How do I register my business to supply goods or services to City departments?
3. I'm having issues with my SF City Partner account. Can you help?
4. What is my username?
5. Can you reset my password?

About

The SF City Partner Support Team, part of the Controller’s Office, makes it easy for businesses to connect with San Francisco. Through the SF City Partner site, potential bidders and suppliers can discover contracting opportunities with City departments, manage their accounts, and get paid, all in one place.

Team: Department of Technology Help Desk

Phone: 628-652-5000

Get help with:

1. What is my password?
2. Can you reset my password?

About

The Department of Technology Help Desk manages password resets for all City employees and contractors.

Team: Taxpayer Assistance Unit

Email: TTX.VendorAccounts@sfgov.org
Website: CCSF Supplier Business Registration

Get help with:

1. Do I need to register as a business in San Francisco?
2. How do I register as a business in San Francisco?
3. I'm already registered as a business in SF. Can you connect my existing Business Account Number (a.k.a. Business Registration Certificate #) to my Bidder/Supplier ID?

About

The Taxpayer Assistance Unit at the Office of the Treasurer & Tax Collector (TTX) administers business registration in San Francisco.

Team: Equal Benefits Team

Email: cmd.info@sfgov.org
Phone: 415-554-0630
Website: Equal Benefits Program

Get help with:

1. What is the Equal Benefits Program?
2. Do I need to be compliant with Equal Benefits?
3. How can I comply?
4. What documents do I need to show?
5. Do I need to start providing benefits to my employees if I'm not already?

About

The Equal Benefits Team at the Contract Monitoring Division (CMD) manages the City’s Equal Benefits Program which requires City Suppliers to offer the same benefits to employees with domestic partners as employees with spouses. Compliance with this program is a required part of contracting with the City.

Agency: Office of Labor Standards Enforcement (OLSE)

HCAO email: hcao@sfgov.org
MCO email: mco@sfgov.org
Prevailing Wage email: prevailingwage@sfgov.org
HCAO & MCO phone: 415-554-7903
Prevailing Wage phone: 415-554-6573

Resources:

• Health Care Accountability Ordinance (HCAO) information and compliance
• Minimum Compensation Ordinance (MCO) information and compliance
• Prevailing Wage information and compliance

Get help with:

1. What is HCAO?
2. What is MCO?
3. What is Prevailing Wage?
4. Are the MCO and HCAO Declaration Forms required?
5. When am I required to comply with HCAO, MCO, and/or Prevailing Wage?
6. How do I comply?
7. Who counts as a "covered employee"?
8. At what point in the supplier onboarding or contracting process does HCAO and MCO come up?
9. What are the City labor requirements, in general?

About

The Office of Labor Standards Enforcement (OLSE) oversees compliance with the City’s labor laws including Health Care Accountability Ordinance (HCAO), the Minimum Compensation Ordinance (MCO), and Prevailing Wage. These are labor laws that are part of the contracting process.

Team: Office of Cybersecurity

Email: cyber-risk@sfgov.org
Resource: CRA Assessment Guide for City Suppliers (PDF)

Get help with:

1. What types of procurements require me (a supplier) to complete a CRA review?
2. At what stage in the procurement process is the City CRA review completed?
3. What documentation will I be required to provide as part of the CRA review process?
4. How frequently is this review conducted?

About

The Office of Cybersecurity is responsible for conducting Cybersecurity Risk Assessments (CRA) for contracts involving data or technology goods and services.

Team: Employer Services - First Source

Email: employer.services@sfgov.org
Phone: 628-652-8400
Website: Comply with the First Source Hiring Program

Get help with:

1. What is the First Source Hiring Program?
2. Which Businesses are required to comply with the First Source Hiring Program?
3. How can the First Source Hiring Program help my business at no cost?
4. Which positions are considered to be entry-level?
5. What if my Business doesn’t have entry-level positions?
6. Where are the candidates sourced that you will be sending to my business?
7. I need to comply with the First Source Hiring Program. Where do I start?

About

The Employer Services team at the Office of Economic and Workforce Development (OEWD) oversees the City’s First Source Hiring Program which requires that developers, contractors, and employers utilize good faith efforts toward employing economically disadvantaged San Franciscan residents for entry-level positions on applicable projects.

Agency: Office of Contract Administration (OCA)

Email: oca@sfgov.org
Phone: 415-554-6743
Website: Office of Contract Administration

Get help with:

1. How does my business/organization get a contract?
2. Where can my business/organization find bid opportunities?
3. I'm a business that sells X. What departments will need that good or service?
4. What types of goods and services does the City typically purchase?
5. When and where are solicitations posted?
6. How long does it take to be awarded a contract?
7. How can I obtain copies of previously awarded contracts?

About

The Office of Contract Administration (OCA) is the City’s central purchasing authority for most goods, general services, and technology. It procures goods and services through one-time purchases, long-term contracts, and specialized programs such as the Technology Marketplace.

Agency: Office of Small Business

Email: sfosb@sfgov.org
Phone: 415-554-6134
Website: Office of Small Business

Get help with:

1. How do I register my business in San Francisco?
2. Where am I allowed to locate my business?
3. What permits do I need and how do I get them?
4. What grant and loan programs are available to help my business?
5. What state and federal requirements should I be aware of as a small business owner?
6. Where can I find help with leasing a space for my business?

About

The Office of Small Business (OSB) is San Francisco's central point of information for small businesses.

Team: Local Business Enterprise ("LBE") Certification Unit

Email: LBEcert@sfgov.org
Phone: 415-554-0630
Website: 14B Local Business Enterprise (LBE) Program

Get help with:

1. What is an LBE?
2. Can I become an LBE?
3. What are the benefits of being an LBE?
4. How do I become a certified LBE

About

The LBE Program helps small businesses compete for City contracts.

Team: Contractor Accelerated Payment Program ("CAPP")

Email: cmd.info@sfgov.org
Phone: 415-554-0630
Website: Contractor Accelerated Payment Program (CAPP)

Get help with:

1. What is the CAP Program?
2. What are the eligibility criteria for the CAP Program?
3. How do I know if I qualify?
4. How do I apply?
5. If I'm not eligible for a loan through the CAP Program, are there other loan programs available to me?

About

The CAP Program connects San Francisco LBE contractors to loans for City projects.

Team: SF Lends

Email: sf.lends@sfgov.org
Website: SF Lends

Get help with:

1. What options for affordable working capital are available to my local SF business?
2. Which banks offer affordable loans and lines of credit, and who should I contact to learn more?

About

SF Lends is a program that can help point your business to affordable financial resources and access to capital through local banks.