RESOURCE COLLECTION
Avatar user support and resources
Information, resources, and support for SFDPH Behavioral Health Services (BHS) Avatar system users.
Department of Public HealthAbout Avatar
Behavioral Health Services uses Avatar, an electronic health record (EHR), to enter clinical and service information such as assessments, treatment plans, progress notes, and medications. In addition, Avatar captures client health insurance information required to produce claims to Medicare, Medi-Cal, and other insurers, and to support managed care functions.
Technical Support
If you're an Avatar user, please contact the Avatar Help Desk at 628-217-5196 from 8:00 am to 5:00 pm Monday-Friday or email Avatarhelp@sfdph.org.
Documents
Avatar Accounts
With the transition of Substance Use Services from Avatar to Epic on May 27, 2026, new Avatar account requests are no longer being accepted (see Avatar Bulletin).
EXCEPTION: If you are a member of a group that continues to access Avatar and need an Avatar account after the May 27 transition, please contact avataraccounts@sfdph.org for assistance.
Resources
Documents
NIAM, a two-factor authentication system, allowing users to log in to Avatar NX from any browser (e.g., Chrome, Edge, Firefox, and Safari) will be implemented on Monday, August 4, 8:30 AM.