SERVICE

Get help if you are a victim or survivor in San Francisco

We help victims and survivors of sexual assault, hate crimes, domestic and intimate partner violence, elder abuse, and other incidents navigate victims’ services systems in San Francisco.

Mayor's Office for Victims' Rights

What to know

Consent and confidentiality

  • We will not share any information you provide without your written permission
  • We do not require that you report to law enforcement first (contacting law enforcement is your choice)

Response time

  • We will contact you within 48 business hours of receiving your information

What to do

1. Check if this is the right help for you

We can help connect you to support and resources if:

  • You're having trouble getting help and have already contacted other services,
  • You are not sure where to begin looking for the help you need, and
  • You suffered an incident in San Francisco or are a San Francisco resident

District Attorney’s Office Victim Services Division

If you've been assigned an advocate through the District Attorney’s Victim Services Division, continue working with them for support.

If the support you’re receiving isn’t meeting your needs, contact us.

2. See types of incidents we support

We offer support to San Francisco victims and survivors who are having trouble getting help after an incident involving:

  • Domestic or intimate partner violence
  • Sexual assault, harassment, or stalking
  • Trafficking
  • Child abuse
  • Hate crime
  • Elder abuse
  • Gun violence

3. Submit the online contact form

Fill out and submit the online form for victims and survivors in San Francisco.

Answer as many of the questions as you can.

If you tell us it is safe to contact you, you will receive a call from us within 48 business hours.

Fill out the contact form

Other ways to contact us

Email us at info.ovwr@sf.gov or call 628-652-1175 and leave a voicemail with the following information:

  • Your name
  • Phone number
  • Tell us if it is safe to call you and when we can call you
  • Your preferred language

If you tell us it is safe to contact you, you will receive a call from us within 48 business hours.

When to call 911 and what to do

Call 911 immediately if you are experiencing or witnessing an emergency that requires urgent help from police, fire services, or medical personnel. Stay calm and answer all questions. This will not delay response times from emergency services.

Special cases

Reporting elder abuse

You should report incidents of elder abuse or neglect to San Francisco Adult Protective Services (APS) before reaching out to us. If you are unable to get help from APS, contact us.

Reports that do not involve physical abuse or require immediate attention can also be made online at ReportToAPS.org.

Anyone can make a confidential or anonymous report if they suspect abuse or neglect of an older adult.

The 24-hour hotline is staffed by social workers who determine the appropriate response, which may include conducting an emergency home visit.

Victim Services Division

If you've been assigned an advocate through the District Attorney’s Victim Services Division, continue working with them for support.

If the support you’re receiving isn’t meeting your needs, contact us.

Complaints about police misconduct

The DPA is an independent agency that reviews and investigates complaints involving police officers in San Francisco.

Call 415-241-7711 or fill out and submit a complaint form.