Percentage of scheduled service hours delivered

Monthly scheduled service hours delivered.

Why this measure is important

This measure helps the San Francisco Municipal Transportation Agency (SFMTA) track its level of operator and equipment availability needed to deliver all of its scheduled service. It is an important part of the customer experience of system reliability, since customers will not benefit from the full transit schedule if operators are not available or equipment is not in service.

San Francisco Municipal Transportation Agency

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How performance is measured

Using the Trapeze scheduling system, service hours are defined as the sum of differences between every trip start and trip end. Trips are identified as filled if an operator is assigned, or unfilled if not. The cumulative scheduled service hours of filled trips is divided by the scheduled service hours of all trips.

The number displayed on the scorecard page represents a fiscal year average of the values in the chart above.

Additional information