BOCC Program Monitoring Scoring Guide - HHS

Assigned performance objectives are rated individually and then resolved into an overall category score.

Individual Objective Scoring:

• Objective achieved 90% to 100% - 5 points
• Objective achieved 80% to 90% - 4 points
• Objective achieved 70% to 80% - 3 points
• Objective achieved 60% to 70% - 2 points
• Objective achieved 50% to 60% - 1 point
• Objective achieved less than 50% - 0 points

Points from all objectives are summed and divided by total possible points to arrive at total points for Program Performance category.

Program Performance Overall scoring:

• Achieved 90-100% = 35 points
• Achieved 80-89% = 32 points
• Achieved 70-78% = 28 points
• Achieved 60-69% = 25 points
• Achieved 50-59% = 21 points
• Achieved <50% = 0 points

Program’s final delivered units of service as percentage of contracted.

• Achieved 90-100% = 35 points
• Achieved 80-89% = 32 points
• Achieved 70-78% = 28 points
• Achieved 60-69% = 25 points
• Achieved 50-59% = 21 points
• Achieved <50% = 0 points

The Compliance section is comprised of five elements:

Program Declaration of Compliance:

• PDC submitted = 5 points
• PDC not submitted = 0 points

Client Files Documentation

0 to 10 points

Administrative Binder:

• 100-90% compliant = 5 points
• 89-80% compliant = 4 points
• 79-70% compliant = 3 points
• 69-60% compliant = 2 points
• 59-50% compliant = 1 points
• Less than 50% compliant = 0 points

Site/Premises:

• 100-90% compliant = 5 points
• 89-80% compliant = 4 points
• 79-70% compliant = 3 points
• 69-60% compliant = 2 points
• 59-50% compliant = 1 points
• Less than 50% compliant = 0 points

Plan Of Action (POA):

POA not needed or fully implemented = 5 points

All HHS programs are required to assess Client Satisfaction.

Program Client Satisfaction Survey (10 possible points):

• Used a survey tool = 5 points
• Completed survey, analyzed results, and shared with staff = 5 points

The results of the four monitored domains are summed and the program is assigned an overall score based on the total achievement that resolves to four possible ratings:

• Less than 50% overall score = 1 - Unacceptable
• 50% to 79% overall score = 2 - Improvement Needed/Below Standards
• 80% to 89% overall score = 3 - Acceptable/Meets Standards
• 90% to 100% overall score = 4 - Commendable/Exceeds Standards

Any overall score of 2 or less automatically triggers a Plan of Action and is flagged for DPH program administration review.