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Citywide Good Neighbor Policy: Public Review and Comment Period
The City and County of San Francisco is seeking public feedback on a draft updated Citywide Good Neighbor Policy.
Overview
The Good Neighbor Policy establishes baseline expectations for City-funded housing, health, shelter, transitional housing, and social service sites. The updated policy is intended to promote safe, clean, and welcoming conditions around covered sites; clarify provider and operator responsibilities; ensure timely responses to community concerns; and create one consistent monitoring and compliance framework across departments.
The draft policy applies to covered programs funded by the Department of Homelessness and Supportive Housing (HSH), the Department of Public Health (DPH), and supportive housing sites funded by the Mayor’s Office of Housing and Community Development (MOHCD), including:
- Shelters
- Transitional housing programs
- Access points
- Drop-in centers
- Permanent supportive housing sites
- DPH client-serving programs
Key proposed updates:
Under the draft policy:
- Providers and operators would be expected to maintain public contact information for Good Neighbor concerns, acknowledge concerns within 24 hours or by the next business day, make reasonable efforts to resolve routine concerns within 72 hours, and document concerns and responses.
- Covered sites would also be expected to conduct and document at least three perimeter checks per day, address litter and debris where legally and operationally permitted, keep entrances and sidewalks reasonably clear, and escalate issues that require City response.
- The policy also clarifies expectations for safely and appropriately discouraging disruptive behavior near covered sites. Providers are not expected to resolve broader citywide street conditions on their own, but they are expected to report, coordinate, and document issues that affect the site or surrounding area.
- The draft policy includes a progressive corrective action process for noncompliance. The goal is compliance and support, not punishment. The process begins with notice, correction, and technical assistance, and may escalate when issues are repeated, serious, or unresolved.
Public Review Timeline
May 18–29, 2026
Public comment period
June 2026
Policy finalized; standard logs, templates, and trainings issued
July 1, 2026
Policy takes effect and monitoring begins
Review the Draft Policy and Submit Feedback
The public comment period is open from May 18 through May 29, 2026.
Providers, operators, neighbors, businesses, community organizations, residents, clients, and other stakeholders are encouraged to review the draft policy and submit written comments.
The City is especially interested in feedback on:
- Implementation feasibility
- Clarity of expectations
- Documentation requirements
- Coordination with City response systems
- Operational support needs
Review the draft policy before submitting comments:
Please download and review the draft policy before completing the public comment survey.