SF311 mobile app privacy policy

General Policy

Your privacy is important to us. We are committed to protecting your information and being transparent about how we collect, use, share, and safeguard it.

Information We Collect

We do not collect personal information simply because you use the app.

To help maintain and improve the app, we may automatically collect limited, non-personally identifiable information, including:

• Device type
• Operating system
• App version
• Language settings
• Date and time the app is used
• Diagnostic and performance information

This information is collected in aggregate and is used to monitor performance, identify technical issues, and improve the app and the services it provides.

We may also use aggregated and de-identified information about service requests to understand service trends, improve City services, and enhance the request submission experience.

When you search for cases, your search terms are not associated with your identity.

Information You Provide

When you use the app to create a service request, sign up for notifications, complete a form, or contact SF311, we collect only the information needed to provide the requested City service or respond to your request.

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

If you choose to submit feedback through the app or contact SF311, your comments may be shared with City and County of San Francisco employees and authorized contractors to help improve the app and City services.

We do not sell or rent your personal information. We only share personal information when required by law, when necessary to provide the City service you request, or with authorized service providers acting on the City's behalf.

App Analytics

We may use analytics tools to better understand how the app is used and improve its functionality, reliability, and user experience.

Analytics data is collected in aggregate and is not used to identify individual users.

Analytics data is used only to improve the performance, reliability, accessibility, and usability of the SF311 App.

Where applicable, third-party analytics providers maintain their own privacy policies describing how they collect and use information.

Third-Party Services

The app may provide access to third-party services or resources. We are not responsible for the privacy practices of those services and encourage you to review their privacy policies before providing any personal information.

App Security

We monitor app and network activity to detect unauthorized access, misuse, or attempts to compromise the security of our systems. By using the app, you acknowledge that this monitoring may occur to help protect the app, City systems, and other users.

We take appropriate administrative, technical, and physical measures to protect information against unauthorized access, alteration, disclosure, or destruction.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Most changes are expected to be minor. When updates are made, the revised Privacy Policy will be made available within the app.