SERVICE
File a claim
Learn how to file a claim against the City and County of San Francisco for injuries, property damage, or tax refund.
City AttorneyWhat to do
1. Choose a claim form.
2. Fill out the form.
Follow the instructions on the back of the form.
If you do not speak English, instructions are available in the following languages:
3. Mail or hand deliver your form.
You can mail or hand deliver your original completed claim form to:
San Francisco, CA 94102
No electronic submissions
We do not accept emailed or faxed claim forms. They must be mailed or hand- delivered.
Submission deadlines
File claims for personal injury, personal property damage, death or loss, or damage to crops within 6 months of the incident.
File tax refund claims within the time listed on the claim form and required by law.
File all other claims, including claims for damage to real property, within 1 year of the incident.
Next steps
Allow up to 45 days for the Claims Division to process and investigate your claim. Any request for information is not an admission of liability or a commitment to pay your claim.
1. Confirmation.
We will send you a letter with your claim number once we begin processing your claim. Use this claim number when asking about your claim.
2. Investigation.
We will investigate your claim.
3. Results.
You will receive one of the following responses to your claim:
(A) Notice that the claim is late or time-barred
This will include instructions with your options.
(B) A request for more information due to missing details
(C) Postponement
We may wait to respond until you finish medical treatment or send us your bills, wage loss forms, and payroll records.
(D) A formal denial
This means we have determined the City is not at fault and will not pay your claim. You can speak with the representative handling your claim.
We will provide your deadline to sue the City if you choose to do so.
(E) A settlement offer
We do not have to respond if your claim needed to be filed within 1 year of the incident and you did not file in time.
If your claim is timely and we do not deny your claim, you have 2 years from the date of the incident to settle or file a lawsuit against the City.