311 Customer Service Center

City Administrator Carmen Chu announces Rylan Keogh as Director of SF311

Keogh brings extensive experience managing customer service operations and innovation in service delivery to oversee San Francisco’s 24/7 customer service center. Keogh comes into this role held by Acting Director of SF311 Kevin Dyer, who succeeded Nancy Alfaro following her recent retirement.

SF311 launches mobile app in Chinese, Spanish, and Filipino

The updated SF311 mobile app enables Chinese, Spanish, and Filipino speakers to request City services and track the status of requests in their language with just a few taps.

New SF311 mobile app release

San Francisco 311 releases new mobile app, the first major upgrade since launch of the SF311 mobile app in 2013.