Keogh brings extensive experience managing customer service operations and innovation in service delivery to oversee San Francisco’s 24/7 customer service center.
Keogh comes into this role held by Acting Director of SF311 Kevin Dyer, who succeeded Nancy Alfaro following her recent retirement.
The updated SF311 mobile app enables Chinese, Spanish, and Filipino speakers to request City services and track the status of requests in their language with just a few taps.
