DATA STORY
311 service requests by intake channel
Number of cases opened through 311 broken down by how the request was created
311 Customer Service CenterOne of our primary goals at 311 is to connect people with city services. We do this by opening service requests, or cases, and routing those to the correct agency to handle.
People can submit service requests on their own using online forms or our mobile app. These are what we call our self-service options. Our customer service representatives can create them when someone calls 311 or contacts us on Twitter.
We track the number of service requests and the intake channel used to create the service request to understand how we're serving the public. This data is summarized by month and presented below.
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