DATA STORY
311 call center metrics
Call volumes and call center service level by month
311 Customer Service CenterWe track a lot of data to see how well our call center is doing. One key measure is service level, which shows how quickly we answer calls. It’s the percentage of calls answered within a set time. Our goal is 80/60, meaning we aim to answer 80% of calls within 60 seconds.
These call center metrics are summarized by month and presented here.
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