1. Go to the community portal
2. Click "log-in" in the top right corner
3. Select "create an account"
4. Fill in the required information

Navigate to the "real property" drop down menu and select "RP Search." Search by:

• Block only: returns all lots in that block
• Block and lot: returns a specific property
• Property address: direct search by address

Click on a property to view:

• Property details
• Property characteristics
• Current assessed value
• Assessment history
• Filing options you may have including exemptions, exclusions, property updates, mailing address changes, and more.

To find your APN, use SF Planning's Property Information Map search toolor look at your notice of assessed value sent by our office each year.

Enter the following details:

• Street Number
• Street Name
• Street Type
• Unit Number (if applicable)
• Click the property from the search results to view the information page.

Enter the APN and click "Search".

To search for a specific property, use a block and lot number.

To see all properties in a block, enter only the block value.

Click a property from the search results to view the information page. 

1. Search for your property using the "rp search" function
2. Once you are looking at your property information, click one of the following options: file exemptions, file exclusions or other filings
3. Use the drop down menu to select the correct filing.

To view the status of your filing, navigate to "real property" at the top of the community portal and select either RP exemption filings or RP statement filings.

You will see one of the following statuses: submitted, in-progress or closed.

You can edit or cancel filings by clicking the Statement Number.

1. Search for your property
2. On your property information page, select the "exemptions" or "exclusions" tab
3. Select the correct form from the drop-down and click "next"
4. Fill out the required fields and select "next" to submit the form.

You will receive a confirmation message and email.

You may need to update a filed statement if circumstances change.

To amend a filed statement:

• Navigate to "real property" and then "real property statement filings"
• Select on the statement number to open it and click "amend form" at the top
• Make the necessary changes and select "next"
• The signature date will update to reflect the current date and time.

You will receive a confirmation message and email.

To create a new case, such as a question about a notice or requesting a new notice:

1. Go to "submit service request"
2. Select request type
3. Upload files
4. Complete the form.

Customer service requests are represented as cases.

To view an existing case:

• Navigate to "real property" and "customer service"
• Select "my service requests"
• Select a case number to view details.

To submit a general inquiry without an account:

1. Go to "customer service" menu
2. Submit service request

For questions regarding your property's assessment or other questions, you can submit a "customer service request."

• Navigate to "real property" and then "customer service."
• Select "submit a new request" and choose the appropriate "request type"
• Fill out the form
• Upload supporting files (if needed)
• Select "submit" when you finish.

You will receive a confirmation message and email.

1. Search for the property.
2. On the property information page, click "request property updates."
3. Select the "update type" and complete the form. Click "submit.
4. You will receive a confirmation message and email.