SF ERAP Property Staff Referrals

Property Managers and on-site Resident Services staff, on behalf of the following residents:

• Residents enrolled in Permanent Supportive Housing programs through the Department of Homelessness and Supportive Housing (HSH)
• Residents living at former San Francisco Housing Authority sites that are now managed by nonprofits, specifically: Rental Assistance Demonstration (RAD), HOPE SF, or HOPE VI.

NOTE: as of April 2026, residents at these sites who have had a qualifying financial hardship in the last 12 months can apply online without a Property Staff Referral.

To qualify for a Property Staff Referral, residents must complete one of the options below, in consultation with Property Management and/or Resident Services. In all cases, residents must be up to date with income recertification when the apply.

OPTION 1: 3-Month Payment Plan

• Resident must make three consecutive monthly rent payments in full. If the resident misses a payment, they must start the process over.
• Resident must make three monthly payments towards the rental debt, in addition to the monthly rent. This can be paid as a lump sum equivalent.
• NOTE: When combined with monthly rent, the payment amount may not exceed 40% of the household’s monthly income.

OPTION 2: Case Management (if no income)

Resident must attend and document at least three (3) meetings with PM or Resident Services focused on increasing income through employment, benefits, or other means.

OPTION 3: Third-Party Rent Payment (PSH Only)

• Resident must enroll in a third-party rent payment service.
• Resident must pay three months of rent through the service.

Available to Property Managers + On-Site Resident Services Staff Only:

1. Visit SF ERAP website (sferap.com/).
2. At the bottom-left of the page, click the “Property Staff Referral” button.
3. This will open a pop-up screen to enter additional information for the Property Staff Referral.
   1. Basis for Referral: choose 3-Month Payment Plan, Case Management, or Third-Party Rent Payment
   2. Subsidy Type: choose Permanent Supportive Housing, RAD, HOPE SF or HOPE VI.
   3. Site Name: type in the name of the housing site
   4. Staff Email: enter email of person making referral
   5. Staff Attestations: must check off all 3 boxes
   6. Hit Save and the pop-up will close.
4. Hit "Next" button on the bottom-right of the page to complete the rest of the SF ERAP application as normal.
5. Upload required documents for Property Staff Referrals, including a current ledger and proof of completed repayment plan, case management, and/or third-part rent payment.
   1. Complete a Property Staff Referral Form with the resident and resident services staff (if applicable) and upload to the online application.
   2. Note: ID, income, and financial hardship requirements are waived for Property Staff Referrals.
6. On final Submission page, after selecting the check-boxes, change "Form Submitted By" to "PSH Provider Use Only" or "RAD or HOPE SF Provider Use Only."