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Service

Get a copy of your health records

Ask for a copy of your medical records online, by mail, or in person.

Department of Public Health

What to know

Who this is for

Anyone who gets care through the San Francisco Health Network.

Ways you can get your records

  • online through your MyChart.
  • in paper or CD format
  • by mail, pick up, or uploaded to mychart.

What to do

Mychart

You can view most of your medical records in your MyChart patient portal without having to make a request.

How to submit records that aren't available in Mychart

In person

1. Stop by our office and fill out the following form:

2. Bring the completed form and a valid photo ID to:

San Francisco Department of Public HealthAttention: Health Information Management
1001 Potrero Avenue
Building 5, Room 2B4
San Francisco, CA 94110
Get directions
Monday to
Tuesday to
Wednesday to
Thursday to
Friday to

Ask for a copy by mail

Mail in a request form

  1. Download and fill out the following form: 


2. Submit completed form along with ID and


Mail to:
Zuckerberg San Francisco General Hospital 1001 Potrero Avenue, Bldg 5, 2nd Floor, 2B1 San Francisco, CA 94110-3518

We will get back to you within 7 to 10 business days.

To pick up your records, bring a valid form of photo ID.

Ask by email

  1. Download and fill out the following form:


2. Email the completed form and attach a copy of a government issued ID to:

Ask by fax

2. Fax to:628-206-7599

3. Provide copy of Government Issued ID

Request via MyChart

Visit Mychart at

  1. Login
  2. Menu
  3. Document Center
  4. Requested Records
  5. Send us a copy of medical records
  6. Fill out form
  7. We will process within 5-7 business days.

Special cases

Give access to someone else

To let someone else view your health records, fill out our proxy form.

  • Submit completed form along with government issued ID to our office.

You can also use MyChart to manage who can see your records:

  • Log in to MyChart
  • Go to "menu" 
  • View options to request or share

How to change your demographic information

  1. Download and fill out change of information form.
  2. Change of Information Form
  3. Either mail or email the request issued ID to our address.
  4. Once received, it will be processed within 1-3 business days.

Diagnostic Images

Contact our radiology department at 628-206-8033 for assistance.

Billing records

Contact our billing department at 628-206-8448 for assistance.

Contact us

Phone

Medical records628-206-8622
Monday to Friday 8 am to 4 pm
MyChart help desk628-206-2200
Monday to Friday 8 am to 5 pm

Additional info

MyChart