Our vision
To simplify access to San Francisco City services and information for all.
Why we're here
SF 311 was founded in 2007 by Mayor Gavin Newsom.
With over 50 City agencies and more than 1,000 phone numbers, it’s often unclear which number to call for the right service. You only need to remember 2 numbers:
911 for emergencies and 311 for everything else.
Our mission
To connect San Francisco residents, visitors, and businesses with city information and services via the communication channel of their choice - phone, mobile, web, or Twitter - 24 hours a day 7 days a week.
We seek to enable the government to be transparent, responsive, effective, and efficient by:
- Serving as a single point of entry for and resolution of information and service requests
- Supporting diverse communities by providing language translation services in over 160 languages
- Continually integrating updated information from across government agencies
- Improving government service delivery through performance reporting, analysis, automation, and agency coordination
- Supporting emergency response for the government and community through information and communications