2025 HSH Annual Access Report

In 2025, HSH’s Americans with Disabilities Act Coordinator (ADA) led efforts to improve accessibility across the homelessness response system, including site inspections, updated provider guidance, staff training, grievance tracking, and coordination with the San Francisco Office on Disabilities and Accessibility.

In 2025, HSH:

• Received and reviewed 34 ADA grievances
• Conducted on-site accessibility visits at shelter, housing, and Access Point sites
• Published guidance on elevator outages, assistance animals, effective communication, and reasonable accommodations and modifications
• Created an internal accessibility resource library for HSH staff
• Recorded accessibility trainings for future staff and provider use
• Improved tracking for ADA grievances, reasonable accommodation requests, complaints, and loss of access issues
• Began expanding ADA training and compliance work across HSH programs

The most common ADA grievance topics were reasonable accommodations, physical access, and other disability-related concerns. HSH will use this information to improve training, support providers, and address accessibility barriers across the system.

In 2026, HSH will continue improving data collection, expanding online ADA training for shelter providers, and integrating ADA compliance work with HSH’s broader equity and compliance efforts.

The report is available in the following formats:

• English
  • Large Print
  • Plain Language
• Spanish
• Tagalog
• Traditional Chinese
• Vietnamese