Report damaged public property

Report benches, bike racks, callboxes, meters, transit shelters and more that are in need of repair

What to do

To report a damaged traffic signal, please call 311 for quicker response.

For damaged parking and traffic signs such as permit parking signs, stop signs, and speed limit signs, submit a different report instead

1. Fill out a form

Tell us what the damaged property is and where it is. 

We will need:

  • The location
  • The object or type of public property
  • The object identification number (ID) if there is one
  • A description of the damage

Include a photo of the damaged property and where it is located for faster response. 

2. Track your case

After you report, you will get a tracking number from 311. You can use this number, or your email address, to track your case online or on the SF311 mobile app

Expected Response Time

The response time varies depending on the type of public property and extent of the damage. Typical response times are listed below:

  • Transit shelter: 2 calendar days
  • Fire or police callbox: 2 business days
  • News rack: 2 business days
  • Bike rack: 3 business days
  • Parking meter: 3 business days
  • Benches on sidewalk: 5 business days
  • Kiosks and public toilets: varies



Call 311 to make a report


415-701-2311 if calling from outside San Francisco
For TTY, press 7

Mobile App

Mobile App

Use the SF311 Mobile App to make a report

Download our mobile app to report a problem and track your request! Available on Android or iOS.

Learn more about the SF311 mobile app.


Get help



415-701-2311 if you are calling from outside of San Francisco

For TTY, press 7

Last updated August 14, 2023