Employee Assistance Program (EAP)

The Employee Assistance Program (EAP) offers free and confidential mental health services to City employees. Call (628) 652-4600 for an assessment and referral. Calls are answered 24 hours a day, 7 days a week. Available to active employees of the City and County of San Francisco, San Francisco Unified School District, San Francisco Superior Court, and City College of San Francisco.

Services offered

Individual Counseling

Emotional stress and mental health issues can affect your work performance, personal life and your physical health. Getting help early can make a difference. Confidential FREE counseling is available to all active employees of the City and County of San Francisco, San Francisco Unified School District, San Francisco Superior Court, and City College of San Francisco.

Couple Counseling

Relationship issues can affect your overall sense of well-being and your ability to function well at work and at home. Couple Counseling can help you and your partner understand your relationship better, improve communication or make changes in your relationship.

Consultation and Referrals

If you have a problem and are not sure if counseling is right for you, call and speak to a Guidance Consultant.

Mediation Services

Workplace mediation is an informal, free and voluntary conflict resolution process. We provide a safe environment where a participant’s viewpoint can be heard and discussed without fear of retaliation. We help participants reach an agreement designed to improve workplace-based relationships.

If you are having a psychiatric emergency, please call 911 or go to your nearest hospital emergency room.

24-Hour National Suicide & Crisis Hotline

If you or someone you know is struggling with thoughts of suicide, emotional distress, or a mental health or substance use crisis, you are not alone. Call or text 988, or chat online at 988lifeline.org. Trained crisis counselors are available 24/7, and Spanish-language support is available. Services are free and confidential.

National Alliance for Mental Illness

Looking for information, resources, or support for yourself or a loved one living with a mental health condition? Call the National Alliance for Mental Illness (NAMI) HelpLine at 1-800-950-NAMI (6264), text "NAMI" to 62640, or email helpline@nami.org. Trained staff are available Monday through Friday, 10 am to 10 pm ET. Services are free and confidential.

National Domestic Violence Hotline

If you or someone you know is experiencing domestic violence or abuse in a relationship, you are not alone. Call 1-800-799-SAFE (7233), text "START" to 88788, or chat online at thehotline.org. Advocates are available 24/7 to support survivors, concerned friends and family members, and people who want to change abusive behavior. Services are free and confidential, and interpreters are available in more than 200 languages.

National Sexual Assault Hotline

Have you or someone you love been sexually assaulted or abused? You are not alone. Call 1-800-656-HOPE (4673) or chat online at rainn.org to connect with a trained RAINN staff member 24/7. Services are free and confidential.

First Responder Resources

ComPsych

Active employees and their family members of the San Francisco Fire Department, San Francisco Police Department, the San Francisco Sheriff Office and the Department of Emergency Management Division of Emergency Communications will have access to individual, couples, and family counseling through our external EAP vendor ComPysch. Don't Wait. Call ComPysch EAP to schedule an appointment at (833) 541- 2341.

EAP counseling services are 100% FREE. You should never be asked to pay anything out of pocket (co-pay or specialty fee) for your EAP covered sessions. If this is requested of you, please contact SFHSS EAP at eap@sfgov.org.

Department Resources

San Francisco Fire Department

Behavioral Health Unit Phone
(415) 940-5820

Physician’s Office Phone
(415) 558-3446

IAFF Center of Excellence
SFFD fire fighters and paramedics have in network access to the IAFF Center Of Excellence treatment facility.

San Francisco Police Department

BSU 24/7 Phone Number
(415) 837-0875

Peer Support Hotline
(833) 821-9260

San Francisco Sheriff's Department

Peer Support 24/7 (Mental Health and Substance Abuse Support)
(415) 654-0114

SF DEM – Division of Emergency Communications (911)

Email dem-peersupport@sfgov.org

First Responder Support Network

The First Responder Support Network is a lead provider of support in helping first responders and their significant others cope with the debilitating effects of critical incident stress.

Credible Mind

Credible Mind offers resources for first responders mental well-being.

Your Lighthouse App

Your Lighthouse App connects employees of the San Francisco Fire Department (SFFD), San Francisco Police Department (SFPD), San Francisco Sheriff Office (SFSO) with vetted mental health clinicians who are culturally competent in public safety trauma and stress.

Employee Mental Health & Substance Abuse Benefits

Access your mental health & substance abuse benefits directly without going through your primary care physician, regardless of insurance.

DHR Worker's Compensation

Nurses are available for confidential conversations with employees, 24 hours a day, 7 days a week. Report an injury, get immediate medical advice. Call 1-855- 850-2249

HelpGuide

HelpGuide offers free, expert-reviewed articles, toolkits, and resources on topics like stress, anxiety, depression, sleep, and healthy relationships. No appointment or hotline call needed — just visit the site anytime to explore at your own pace.

Mental Health Resources, Centers for Disease Control and Prevention

The CDC's Mental Health Resources page is a hub connecting you to crisis hotlines, mental health provider directories, substance use treatment locators, support groups, and help with basic needs like food and housing. A good starting point if you're looking for options rather than a single hotline.