Customer Survey Opens Today, 1/28 PermitSF Customer Forum

Dear Customers,

We want to hear from you! As part of our ongoing efforts to improve our services, we invite you to take our anonymous customer survey about your experience working with DBI and the Permit Center.

The survey takes less than ten minutes and will give us valuable insight into what is working well and where we can improve. The survey closes on Friday, January 30 at 5 PM – your input truly makes a difference.

Take the 2026 DBI/Permit Center customer survey.

Thank you for sharing your feedback!

PermitSF Customer Forum

On Wednesday, January 28, we are hosting our next PermitSF Customer Forum to share updates and solicit your suggestions on how we can serve you better.

At the online forum, we’ll discuss PermitSF and the upcoming launch of the new PermitSF permitting portals, changes to Over-the-Counter permitting and slope engineering evaluations, and the City’s new Concrete Building Screening Program.

This forum will be an opportunity for you to provide feedback on our efforts to streamline the permitting process, as well as ideas for how to improve our other services.

PermitSF Customer Forum

• 3:30pm - 5:00pm, Wednesday, January 28, 2026
• View the agenda
• Register to join the meeting

More information is available on our website:

• sf.gov/permitsfforum

We hope to see you there!