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Topic

Public safety

Emergency information, personal safety and preparedness.

Make the right call

In an emergency, call 911. If it's not an emergency, call 311.Find out more

Contact

311 Customer Service Center
Call 311 for help, information or to reach someone in the City. Use 415-701-2311 from outside SF.
Police Department
File a police report online, or contact them in a non-emergency by calling 415-553-0123.
Fire Department
Call 911 in an emergency. For non-emergencies, outreach and training, check the website.
ReadySF
The place to find everything you need to know before, during, and after an emergency. Stay ready, so you don’t have to get ready.
Street Crisis Response Team
Call 911 to get help for people experiencing mental health and substance use crises.

Services

Safety

Sign up for neighborhood disaster training
Volunteer for the Neighborhood Emergency Response Team (NERT).
Community Ambassadors Program
Slow traffic on your street
Get speed bumps and changes to your street.

Preparedness

Sign up for neighborhood disaster training
Volunteer for the Neighborhood Emergency Response Team (NERT).
Get trained: San Francisco’s free and low-cost disaster preparedness trainings
San Francisco offers a variety of free and low-cost disaster preparedness trainings to help you build lifesaving skills and confidence before a crisis.

Fire services

Schedule a group tour of a fire station
Educational and community groups can request a tour 2 weeks in advance.
Have the Fire Department at your event
Request a safety presentation, bring a fire engine to a school, or observe a fire drill.
Get help for your business after specific disasters
This grant is for small businesses that experience major damage and disruption caused by a fire or vehicular accident that was not their fault.

Police

Police Commission
Oversees the San Francisco Police Department and the Department of Police Accountability.
Department of Police Accountability
We investigate complaints about police officers and recommend policy changes.
Compliment a police officer
You can email the SFPD.
File a complaint about police services
Start the complaint process about an SFPD officer or police policy.

Report a problem

Report a leaking fire hydrant
Call 311 or 911 depending on how much the fire hydrant is leaking.
Report other public safety issues
Report an issue online with 311.
Report a fire life safety issue
The Fire Department will look into reported hazards.

Resources

Know your rights

Know your rights around a police officer
What to do if you are approached by a SFPD officer on the street, in a car, or at your home.
Young people's rights around police officers
What to do if you are under 18 and stopped by a police officer.
Know your rights around immigration enforcement
What to do if you are stopped by immigration enforcement in public or at your home.