RESOURCE COLLECTION
Client satisfaction reports for Behavioral Health Services (BHS)
Satisfaction surveys capture feedback from adult and older adult as well as children, youth and families in mental health treatment programs and adult and youth in substance use treatment programs.
Satisfaction surveys
The Consumer Perception Survey (CPS) is for mental health treatment programs and is usually conducted in Spring. The Treatment Perceptions Survey (TPS) is for substance use treatment programs and is usually conducted in Fall. For any questions about the two surveys contact the Quality Management Satisfaction Survey Team at satisfactionsurveys@sfdph.org.
Consumer Perception Survey results are not available for 2022. For more information, email satisfactionsurveys@sfdph.org.
Resources
Consumer Perception Survey (CPS) Report for FY21-22 onward
Documents
Consumer Perception Survey (CPS) Reports for FY16-17 to FY20-21
Consumer Perception Survey (CPS) results report on client satisfaction in mental health treatment programs for Spring 2021.
Consumer Perception Survey (CPS) results report on client satisfaction in mental health treatment programs for Fall 2019.
Consumer Perception Survey (CPS) results report on client satisfaction in mental health treatment programs for Spring 2019.
Consumer Perception Survey (CPS) results report on client satisfaction in mental health treatment programs for Spring 2018.
Consumer Perception Survey (CPS) results report on client satisfaction in mental health treatment programs for Spring 2018.
Consumer Perception Survey (CPS) results report on client satisfaction in mental health treatment programs for Fall 2017.
Consumer Perception Survey (CPS) results report on client satisfaction in mental health treatment programs for Spring 2017.
Treatment Perceptions Survey (TPS) Reports
Treatment Perceptions Survey (TPS) results report on
client satisfaction in substance use disorder treatment
programs for Fall 2023.
Treatment Perceptions Survey (TPS) results report on
client satisfaction in substance use disorder treatment
programs for Fall 2022.
Treatment Perceptions Survey (TPS) results report on client satisfaction in substance use disorder treatment programs for Fall 2021.
Treatment Perceptions Survey (TPS) results report on client satisfaction in substance use disorder treatment programs for Fall 2020.
Treatment Perceptions Survey (TPS) results report on client satisfaction in substance use disorder treatment programs for Fall 2019.
Treatment Perceptions Survey (TPS) results report on client satisfaction in substance use disorder treatment programs for Fall 2018.
Treatment Perceptions Survey (TPS) results report on client satisfaction in substance use disorder treatment programs for Fall 2017.
Treatment satisfaction survey report for all substance treatment programs - Spring 2017