RESOURCE COLLECTION

Exception Requests

DPH workforce members may have business-related reasons to deviate from DPH's standard IT Security protocols. Any request to deviate from standard IT Security and Privacy measures must be approved. Any request must have a legitimate business justification in order to be approved.

DPH Office of Compliance and Privacy Affairs

On this page you will find resources on:

  • Requesting email encryption bypass 
  • Requesting non-standard software or hardware
  • Requesting third party email.  

Documents

Encryption Bypass Form

Email Auto-Encryption Exception User Agreement Version 01_31_2026
Published

Documents

Specification Deviation Request Form

Specification Deviation Request Form

DPH workforce members may have the need to use software or hardware that deviates from DPH’s standards or is not supported by DPH IT.  Specification deviation requests must be approved by OCPA and IT Security before purchasing or installing any software or hardware.

Complete the Specification Deviation Request Form and submit it to datasharing@sfdph.org.  The form will be reviewed by OCPA and IT Security, either of which may contact you with questions before approving or denying the form.

If approved, you will submit a Service Now ticket at sfdph@service-now.com with the approved form.

Documents

Third Party Email Request Form

Third Party Email Request Form

DPH workforce members who have a business need to use third party email may request access by completing the Third Party Email Request Form and sending it to datasharing@sfdph.org.

OCPA will review the request and may contact you with any questions before approving or denying the request.