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Service

Report problems with public wireless internet access

Report issues connecting to or using public wireless internet provided by the City

What to know

Response time

Within 7-21 calendar days

What to do

1. Fill out a form

We will need:

  • The location you are trying to access public wireless internet from
  • A description of the problem you're experiencing

Include additional information such as the wireless network name to assist with investigation. 

2. Track your case

After you report, you will get a tracking number from 311. You can use this number, and your email address if provided, to track your case online.

Special cases

Other ways to report

Call 311 to make a report

415-701-2311 if you are outside of San Francisco

Hearing or speaking impaired; please call TDD/TTY 711

Use our Mobile App

Download our mobile app to report a problem and track your request! Available on Android or iOS.

Learn more about the SF311 mobile app.

Contact us

Phone

311
415-701-2311 if you are outside of San Francisco Hearing or speaking impaired; please call TDD/TTY 711