The Committee was sunsetted 6/29/26, but the Shelter Monitoring Team still:
- Inspects shelters
- Takes complaints about shelters and the shelter system
- Writes reports to the Homelessness Oversight Commission
- Investigates Standard of Care (SOC) complaints
The Shelter Monitoring team does not:
- Inspect transitional or supportive housing
- Manage shelters
- Make shelter reservations
- Address denials of services
- Counsel or advocate for clients
- Take complaints about other clients, unless they involve violence or threats of violence
Standards of Care
History and scope
The Shelter Monitoring Committee was established in November 2004. In July of 2007, the Shelter Monitoring Committee number of site visits, scope of Membership, and the ability to request information from City agencies regarding shelter services was established through Ordinance 150.07.
After an extensive community effort, the Standards of Care legislation was passed in March 2008, creating the City's first standard of care in the shelter system. The Committee is responsible for taking and investigating Standard of Care complaints.
In July 2009, the Committee finalized a report outlining complaints taken and process of investigation of the Standard Care from April 2008 to March 2009, the first year of implementation.
Read July 2010 changes to the Standards of Care legislation and the role of the Committee.
The Shelter Monitoring Committee was eliminated effective June 29, 2026.
Resources
Standards of Care Summary, Reports
Standard of Care List 20252023 December Report to HOC6-6-24 HOC PresentationEquity Report