RESOURCE COLLECTION

Reports on language access complaints

Reports on Language Access Ordinance (LAO) complaints

Part of
Office of Civic Engagement and Immigrant Affairs

About

Members of the public can file a Language Access Ordinance complaint about City Departments, if they did not get adequate language services in their language.

The Office of Civic Engagement and Immigrant Affairs (OCEIA) is responsible for collecting, investigating, responding to, and tracking all complaints regarding San Francisco’s Language Access Ordinance (LAO).

LAO Complaint Reports:

  • Summarize the complaint
  • Do not contain identifying information about the person who filed the complaint
  • Are posted after complaint is closed

Documents

2025

LAO Complaint Summary Report for January to March 2025
Published
LAO Complaint Summary Report for April 2025
Published
LAO Complaint Summary for May 2025
Published
LAO Complaint Summary Report for July to September 2025
Published

2024

LAO Complaint Summary Report for October to December 2024
Published

Resources