Report a concern about inaccurate prices, scales, or gas pumps

Let us know if you were overcharged at checkout or suspect a problem with a gas pump, meter, or scale.

What to do

You might want to report a complaint if:

  • You think you were not charged the advertised price
  • Your price was miscalculated
  • An advertised product or discount was not available (bait and switch)

Call 311 to make a report


415-701-2311 if calling from outside San Francisco
For TTY, press 7

Get help


Weights and measures program

Last updated April 16, 2024