SERVICE
Report autonomous vehicle feedback and incidents
Share feedback or report incidents involving driverless cars
What to know
Response time
These reports will be collected and reviewed for City interaction with autonomous vehicle companies and regulators. Reports will be reviewed within 5 business days.
What to know
Response time
These reports will be collected and reviewed for City interaction with autonomous vehicle companies and regulators. Reports will be reviewed within 5 business days.
What to do
If the incident is in progress or requires immediate emergency response, call 911
1. Fill out a form
Describe your feedback or the incident involving the autonomous vehicle. Include as many details as you can including:
- When and where the incident occurred
- What and who was involved. For example, other vehicles or pedestrians.
- What company the autonomous vehicle belongs to. For example, Waymo or Zoox. If unknown, include a vehicle description or license plate number.
- Photos and videos facilitates review of incidents
2. Track your case
After you report, you will get a tracking number from 311. You can use this number, and your email address if provided, to track your case online.
Special cases
Other ways to report
Call 311 to make a report
415-701-2311 if you are outside of San Francisco
Hearing or speaking impaired; please call TDD/TTY 711