INFO PAGE
Power outage impacts on small businesses
Find information that may help your business prepare and recover from extended power outages.
The San Francisco Office of Small Business can help you understand the process of recovering and preparing for future outages. We have staff available to help in Spanish and Chinese, along with more translation services as needed.
Contact us at sfosb@sfgov.org or 415-554-6134. Sign up for our newsletter for ongoing updates.
General power outage information
Find information about tasks to do before, during, and after an outage.
Submit a claim to PG&E
Call 1-800-743-5000 to speak with someone at PG&E. Visit pge.com/claims for for more information.
Alternative payment methods
When your wifi is out and impacting your Point-of-Sale (POS), consider other options:
- Mobile hotspot
- Cash
- Venmo, Zelle, or similar services
Confirm food safety
Restaurants, cafes, and grocers need to take special care to dispose of food that may have spoiled without refrigeration. Find food safety guidance from the Department of Public Health.
Call 311 with food safety questions.
Review your insurance policy
Insurance reduces risk in case of fires, accidents, thefts or other events you can't control. Learn more about business insurance.
Review your insurance policy to see if you have coverage for losses related to an outage.
Plan for the future
Review what aspects of your business depend on power. Sometimes things like security cameras, security gates, and other elements may require power.
Create a plan for how you can secure your business during a future outage.
Get help planning from the Small Business Development Center.