New Online Public Works Permitting Portal and Customer Survey Closes Tomorrow

Dear Customers,

Great news! Today, the Department of Public Works is launching a new, online permitting system - the Public Works Portal - for these permits:

• Street Space
• Sidewalk Repair
• Inspection of Right-of-Way Conformity
• Temporary Occupancy

The new system lets you apply for your Public Works permits online and track the status remotely. There is no need to venture to the Permit Center unless you want assistance from staff. You can also view plan checker comments online instantly - no more chasing updates through emails or phone calls. You can also message your plan checker directly in the new system.

To get started with the new system, you'll register with your personal or business information, and you're all set. No more filling out the same forms repeatedly. Registration opens today.

For more information, visit the announcement webpage.

Customer Experience Survey Closes Friday, January 30

We also wanted to remind you that our anonymous customer survey closes at 5pm this Friday, January 30. If you haven’t already taken the survey, we encourage you to complete it and share your thoughts about your experience working with DBI and the Permit Center.

The survey takes less than ten minutes and will give us valuable insight into what is working well and where we can improve. Thank you for sharing your feedback!

Take the 2026 DBI/Permit Center customer survey.

Thank you for your support and partnership.