Report garbage container issues

Report garbage containers that are overflowing, spilling out, or residential toters left out a day after collection.

What to do

To report a missed street cleaning route, use a different form instead

1. Fill out a form

Describe the issue you want to report. 

We will need:

  • The location
  • Nature of request

Include a photo to assist with identification and response. 

2. Track your case

After you report, you will get a tracking number from 311. You can use this number, or your email address, to track your case online or on the SF311 mobile app

Expected response time

Inspection times listed in calendar days.

  • Transit shelter or platform: 3 days
  • Add or remove garbage can: 20 days
  • Damaged garbage can: 3 days
  • Overflowing garbage can: 2 hours
  • Toter left out: varies



Call 311 to make a report


415-701-2311 if calling from outside San Francisco
For TTY, press 7

Mobile App

Mobile App

Use the SF311 Mobile App to make a report

Download our mobile app to report a problem and track your request! Available on Android or iOS.

Learn more about the SF311 mobile app


Get help



415-701-2311 if you are calling from outside of San Francisco

For TTY, press 7

Last updated June 13, 2024