Report a damaged or fallen tree

Report problems with trees that are an urgent safety concern

What to do

Call 911 if the problem involves power lines, vehicles, or buildings.

1. Fill out a form

Report a problem if the tree:

  • Is blocking a street, sidewalk or bike lane
  • Is blocking traffic signs or signals
  • Has broken hanging limbs that are damaging property

We will need:

  • The location
  • Nature of request

2. Track your case

After you report, you will get a tracking number from 311. You can use this number, or your email address, to track your case online or on the SF311 mobile app

Expected response time

Inspection times listed in calendar days

  • Damaged tree: 1 to 30 days
  • Tree is damaging property: 1 to 90 days
  • Landscaping: 15 to 90 days
  • Overgrown tree: 15 to 90 days
  • Other tree issues: varies



Call 311 to make a report


415-701-2311 if calling from outside San Francisco
For TTY, press 7

Mobile App

Mobile App

Use the SF311 Mobile App to make a report

Download our mobile app to report a problem and track your request! Available on Android or iOS.

Learn more about the SF311 mobile app

Special cases

Routine tree maintenance

Routine tree maintenance

Issues that are not an immediate safety concern will be deferred until StreetTreeSF cycles through your neighborhood. Examples include:

  • Requests for routine pruning of overgrown trees
  • Other tree maintenance 

StreetTreeSF is the street tree maintenance program managed by San Francisco Public Works. All street trees are pruned on a 3 to 5 year cycle.

Get help



415-701-2311 if you are calling from outside of San Francisco

For TTY, press 7

Last updated June 13, 2024