Report a problem with a streetlight

Report streetlights that are in need of repair or request new streetlights and light shields

What to do

To report a damaged traffic signal, please call 311 for quicker response.

1. Fill out a form

Describe the problem or request and where it is. 

We will need to know:

  • The location
  • The type of problem or request
  • The type of pole (concrete, metal, wooden, or unknown)

2. Track your case

After you report, you will get a tracking number from 311. You can use this number, or your email address, to track your case online or on the SF311 mobile app

Expected Response Time

The response time varies depending on the type of problem or request. 

  • Electrical wires exposed: 1 calendar day
  • Light burnt out: 5 business days
  • Light flickering on and off: 5 business days
  • Light too dim: 5 business days
  • Light always on: 5 business days
  • Request for a new streetlight: 30+ calendar days
  • Request for a new light shield: 90 calendar days



Call 311 to make a report


415-701-2311 if calling from outside San Francisco
For TTY, press 7

Mobile App

Mobile App

Use the SF311 Mobile App to make a report

Download our mobile app to report a problem and track your request! Available on Android or iOS.

Learn more about the SF311 mobile app.

Get help



415-701-2311 if you are calling from outside of San Francisco

For TTY, press 7

Last updated June 13, 2024