SERVICE

Report unsafe scooter riding

Report improper operation and unsafe riding of Lime and Spin scooter share scooters

What to know

What you can report

Unsafe riding such as riding on a sidewalk or weaving in and out of traffic by powered or motorized scooters from permitted scooter share companies, Lime and Spin. 

What to do

Use a different report for scooters that are blocking a pedestrian walkway or sidewalk or otherwise not parked according to parking requirements.

1. Fill out a form

We will need:

  • Scooter company (Lime or Spin)
  • Scooter number 
  • Date and time of the incident
  • Location of the incident
  • A description of the rider

Include a photo to assist with response and investigation.

2. Track your case

After you report, you will get a tracking number from 311. You can use this number, and your email address if provided, to track your case online.

Supporting information

Other ways to report

Call 311 to make a report

415-701-2311 if calling from outside San Francisco

For TTY, press 7

Use our Mobile App

Download our mobile app to report a problem and track your request! Available on Android or iOS.

Learn more about the SF311 mobile app.

Get help

Phone

311
415-701-2311 if you are calling from outside of San Francisco For TTY, press 7