What to know
Response time
Investigation within 7 business days
What to know
Response time
Investigation within 7 business days
What to do
If a leak is a safety hazard, causing damage, or flooding contact the San Francisco Public Utilities Commission (SFPUC) Customer Service line at 415-551-3000. during normal business hours (Monday to Friday, 8 am to 5 pm). After hours or on holidays, call 311.
If a fire hydrant is damaged, gushing water, or leaking a lot, call 911 immediately.
1. Check if this is a reportable waste of water
If the water waste is happening in a park or rec facility, please use this parks report form.
If the water is flooding, please use this flooding report instead.
SFPUC investigates the following ongoing wastes of water:
- Watering plants that runs off into the street or neighbors
- Washing outdoors that runs off into the street or neighbors
- Watering during rain or right after
- Leaking toilets, showers, faucets, or other plumbing fixtures
- Using a hose without a shutoff nozzle
- Watering decorative grass on commercial property
- Hotel without towel / linen reuse option
- Restaurant giving you water without you asking
Reporting the same incident will not result in further actions taken by the SFPUC.
2. Fill out a form
We will need:
- An exact address for the location of water waste
- The type of water waste
- The location type (residential, commercial)
- The date and time of the water waste incident
- Frequency of incident (one time or recurring)
We will also ask you for a description of the incident, a description of the location, and the name of the business or property.
If you can also give us photos, that helps us better resolve the issue.
These details will help with the incident response.
3. Track your case
After you report, you will get a tracking number from 311. You can use this number, and your email address if gave one, to track your case online.