Report autonomous vehicle incidents and complaints

Let us know about any incidents you saw involving robotaxis and self driving cars.

What to do

If the incident is in progress or requires immediate emergency response, call 911 

1. Fill out a form

Describe the incident involving the autonomous vehicle. Include as many details as you can including:

  • Where the incident occurred
  • What and who was involved. For example, other vehicles or pedestrians. 
  • What Company the autonomous vehicle belongs to. For example, Waymo or Cruise. If unknown, include a vehicle description. 

Include any photos or videos to assist with investigation. 

2. Track your case

After you report, you will get a tracking number from 311. You can use this number and your email address to track your case online.



Call 311 to make a report


415-701-2311 if calling from outside San Francisco
For TTY, press 7

Get help



415-701-2311 if you are calling from outside of San Francisco

For TTY, press 7

Last updated February 27, 2024