Work at San Francisco 911

Apply today to start a rewarding career as a 911 dispatcher!

What to do

Must Have: a minimum 18 years of age, a high school diploma or equivalent, a valid driver's license, pass a background check, pass a dispatch aptitude test (Ability to type 40 words per minute), and availability to work nights, weekends, and holidays.

Work hours

  • You will be required to work multiple shifts, including nights and weekends.
  • You will be required to work holidays after training is completed.
  • Work hours are determined by seniority.  
  • May be required to work voluntary and mandatory overtime.

What happens after I apply

  • You will receive a link to complete a computer exam.
    • You will need to complete this at-home exam within a week of receiving the link.
    • Make sure you read the emailed instructions carefully.
    • In-person accommodation is available for this step.

Please see Exam Preparation below to prepare for the exam and interview process.

  • If you pass the exam, you will be asked to fill out a personal history statement, and submit supplemental documents prior to starting the background investigation.
  • You will be required to take a polygraph test. 
  • Upon passing the polygraph, you will be guided to start a background investigation.
  • You will then be asked to participate in an oral interview to assess job-related fitness.
  • You will need to take a psychological test, as well as a medical exam.

Please bear in mind the entire recruitment process can take anywhere from 6 - 9 months

Exam Preparation

Candidates are strongly encouraged to review the following resources thoroughly:

Test Preparation Guide

CritiCall Frequently Asked Questions

Training to work at 911

  • In-person classroom training
  • On the job training with live calls 
  • On the job training listening and talking on a public safety radio

Last updated April 23, 2024