MOI is piloting data and technology tools to expand the City’s capacity to address homelessness and improve street safety. By using real-time information, the pilots will quickly deliver care and services to high-need residents while ensuring cleaner, safer streets.

San Francisco’s complex permitting process slows small business openings and housing construction. MOI is delivering a new permitting technology tool to make approvals simpler, faster, and more transparent. This effort supports a more vibrant city with affordable housing, thriving businesses, and high-quality services.

San Francisco faces a shortage of 500 police officers that limits the City’s ability to keep streets safe. MOI created a data-driven view of hiring bottlenecks, tested digital platforms to expand applicant reach, and used human-centered design to speed up hiring. These efforts will help reduce police response times and make the city safer for residents, workers, and visitors.

San Francisco faces a $330 million annual transit budget deficit that threatens public transit service for residents. MOI is implementing immediate changes to improve rider experience to increase ridership.

MOI is using service design and technology tools to redesign the customer experience for Medicaid and SNAP recipients, preventing coverage loss and creating a national model that safeguards residents and strengthens long-term economic stability.