Report a City department for not providing translation or interpretation

File a Language Access Ordinance complaint if you could not get adequate language services in your language.

Office of Civic Engagement and Immigrant Affairs

What to do

You have the right to get help in your language when accessing City services and programs.

Anyone can file a complaint if they believe they did not receive adequate language services, including translation or interpretation, from a City department.

Fill out the form

You can submit a complaint online in English, Spanish, Chinese, Filipino or Vietnamese.

Submit a complaint

Get help in your language

OCEIA can help you fill out the form in your language over the phone.

Call us at 415-554-0600

Hear back from us

We’ll tell you what happened within 30 days, if you give us your email or phone number.

You can report without giving your name. But if you don’t give us your name we can not ask you questions or tell you what happened.

Why file a language access complaint?

You have the right to get help in your language when accessing City services. “Language Access” means that City services and vital information are accessible to everyone, regardless of their language.

The Office of Civic Engagement and Immigrant Affairs (OCEIA) investigates all language access complaints for the City and County of San Francisco.

OCEIA reports every year on Language Access in San Francisco.

Language access and rights