Department of Building Inspection Customer Communication

DBI Update – Changes to the In-House Digital Form
February 26, 2024

Dear Customers,

On January 1, the Department of Building Inspection transitioned to 100% Electronic Plan Review (EPR) for In-House Projects. This transition included the implementation of a new online form for submitting In-House applications, plans and supporting documents.

As part of our ongoing efforts to improve customer service and modernize operations, we are making some key improvements to the online form starting March 1, 2024, based on your feedback and the In-House applications processed to date.

Our goal is to improve your experience when submitting an In-House application, while also reducing rejections due to incomplete applications.

Changes to the online form include:

  • Additional help text and questions for the different permit types.
  • Improved upload page design and new upload fields for required supporting documentation.
  • New comments field to tell us anything else you'd like to share about your project.

The following webpages provide more comprehensive guidance for submitting In-House permit applications:

We believe these improvements will provide more transparency and guidance, save you time, reduce your costs, and produce a better overall experience.

A big thank you to our partners and colleagues in the Permit Center, Digital Services, City Planning, Public Works, the SF Public Utilities Commission, SF Fire, Public Health, and the Office of Community Infrastructure and Investment for their continued support and collaboration.

If you have questions about the In-House Review process or need help submitting a permit application online, you can contact us at:

Thank you for your ongoing support and partnership.