Report unsafe scooter riding

Report improper operation and unsafe riding of Lime and Spin scooter share scooters

Anong gagawin

Use a different report for scooters that are blocking a pedestrian walkway or sidewalk or otherwise not parked according to parking requirements.

1. Fill out a form

We will need:

  • Scooter company (Lime or Spin)
  • Scooter number 
  • Date and time of the incident
  • Location of the incident
  • A description of the rider

Include a photo to assist with response and investigation.

2. Track your case

After you report, you will get a tracking number from 311. You can use this number, or your email address, to track your case online.



Call 311 to make a report


415-701-2311 if calling from outside San Francisco
For TTY, press 7

Humingi ng tulong



415-701-2311 if you are calling from outside of San Francisco

For TTY, press 7

Last updated August 14, 2023