Our vision

A safe, prepared, and resilient San Francisco. 

Our mission

We are the link between the public and first responders during emergencies.

DEM coordinates emergency response with:

  • city departments
  • stakeholders
  • residents
  • visitors

Our history

DEM was created in 2006 by legislation that combined the former Emergency Communications Department and the former Office of Emergency Services into one agency (Admin Code Sec. 2A.200). The headquarters building for DEM at 1011 Turk Street opened in 2000 to house the a new combined 9-1-1 call-taking and dispatch center for Police, Fire, and Emergency Medical Services, as well as the City’s Emergency Operations Center.