Community Ambassador Trainee job description

The Community Ambassadors Program (CAP) is a community safety and neighborhood engagement job training program

Two Community Ambassadors interact with a local business owner in Chinatown

The Community Ambassadors Program (CAP) is a community safety and neighborhood engagement program. We engage, inform and assist community members in San Francisco. CAP also provides a visible, non-law enforcement safety presence in several neighborhoods. 

Community Ambassador Trainees are hired through JobsNOW, a program of the San Francisco Human Services Agency.

Job responsibilities

Community Ambassadors work in diverse neighborhoods to promote safety and connect people to services. We help San Franciscans that are low-income, experiencing homelessness, speak a language other than English, older adults, and more.

Community Ambassadors work in teams to: 

  • Provide safety escorts: Residents can request a safety escort in neighborhoods where we work 
  • Report emergencies: We contact medical and emergency services for community members in crisis
  • Report hazards: We call SF 311 and City departments about safety hazards, street cleanliness, graffiti and other issues 
  • Conduct wellness checks: We check on individuals in public spaces 
  • Provide referrals: We link community members to available social services
  • Conduct outreach: We educate and inform the public about City services and programs


No prior experience is required for Community Ambassador Trainees. 

You qualify if you: 

  • Live in San Francisco 
  • Receive public benefits like CalWORKs, CalFresh, Medi-Cal, cash assistance, or are a former foster youth.
  • Can work up to 32 hours, Monday to Friday, including some evenings 
  • Have a strong interest in working with the public and vulnerable populations
  • Ability to read, write and speak English
  • Effective communication skills 
  • Can role model positive behaviors 
  • Can follow instructions and program procedures well 


Preferred skills or experience: 

  • You are bilingual and have experience working with limited English proficient communities 


You will also need to do a background check.


Learn more about the application process to become a Community Ambassador Trainee

Last updated June 13, 2024